How do I capture a fingerprint or print at home?

We post you a free Print Taking Kit: an ink pad for a fingerprint, soft moulding putty for a hand, foot or paw print, and simple instructions. You take the print at home at your own pace, then return it in the prepaid envelope. No special skill is required.

Can you make memorial jewellery from ashes?

Yes. Our Lockets, Ashes and Memorial range seals a small amount of a loved one's ashes inside hallmarked gold or silver. We handle every memorial order with the greatest care, and we guide you through every step.

What metals and hallmarks do you use?

Every piece is solid sterling silver, 9ct yellow gold, or 9ct rose gold, fully hallmarked. Each keepsake is handcrafted and finished by our makers in Liverpool, England, and made to last for generations.

How long does it take and what does delivery cost?

Pieces are made to order, usually within two to three weeks of receiving your print. There is an option to pay additional for an express 3 or 5 day service. UK delivery is free, tracked and insured. Every order also includes a free Print Taking Kit.

Whose prints can I use?

A fingerprint, handprint, footprint, paw print or a few words of handwriting, from anyone you love, in celebration or in memory. A first baby, a wedding signature, a beloved pet, a final goodbye. We make pieces for a first footprint, for a wedding, for a goodbye, and for everything in between.

Delivery

Getting your keepsake to you

Everything is handmade to order, so the honest answer to “when will it arrive” is made of two parts: the time to make it, and the time to post it.

The two parts

Making. Work begins when your print reaches us and we have confirmed it is usable — not when you order. Most pieces take 10 to 15 working days in the workshop. Gold, and anything with several prints on it, can take longer, and we will tell you if yours will.

Posting. Once it is finished it goes out by the service you chose. We email you the moment it is posted, with the tracking number where the service carries one.

So the clock starts with your print. If you are ordering for a date that matters — an anniversary, a funeral, a birthday — tell us when you order and we will tell you honestly whether it can be done.

The Print Taking Kit

If you need a kit, we post it free of charge, usually within one working day. It comes with everything you need and a pre-paid envelope to send the print back. Nothing is charged for the kit or the return postage.

Cancel after the kit has been posted and £25 is non-refundable — see returns and cancellations.

How it is sent

Service	Once posted	Tracked
Standard delivery — Royal Mail Tracked 48	2 to 3 working days	Yes
Faster delivery	Up to 5 working days	Yes
Priority service	3 working days	Yes
Express delivery	3 working days	Yes
Royal Mail Special Delivery	Next working day by 1pm	Yes, signed for

Prices are shown at checkout. Standard UK delivery is free.

Where we deliver

We deliver throughout the United Kingdom. For anywhere else, please contact us before ordering: we can usually help, but the cost, the time and any customs charges depend on the country, and we would rather tell you first than surprise you.

Where it goes

To the address on your order. If a funeral director or another partner placed the order for you, it goes to them unless you have asked us otherwise, and they will pass it on.

Tell us as soon as possible if an address changes. Once a parcel has been posted we cannot recall it.

If something goes wrong

If a parcel is returned to us undelivered we will email you, hold your keepsake safely, and send it again as soon as you confirm where it should go. Nothing is lost.

If tracking has not moved for a week, tell us. We will chase it with the carrier and, if it is genuinely lost, we will remake your piece. We still hold your print, which is exactly why we keep it.

How it is packed

Every keepsake arrives in a navy presentation box, inside a second box for the post. The piece sits in the velvet with a care card and a polishing cloth, and the words we work by are printed inside the lid.

Nothing in the parcel mentions a price, so it can go straight to somebody as a gift without being unwrapped first. If you would like a handwritten note in with it, ask at checkout and we will put one in.

The navy presentation box open, showing the velvet interior and the words
“Comfort you can Feel, Memories you can Touch” printed inside the lid,
beside the closed outer box, navy with the Recollections mark and a gold
botanical border — The box your keepsake arrives in, and the one it travels in.

When it arrives

Please open it somewhere you have a moment. Every piece is checked and photographed before it leaves us, but if anything is not right, tell us within a reasonable time and we will put it right — see returns.

Last updated 27 September 2026. Silver Fingerprint Ltd, trading as Recollections Jewellery. Registered in England and Wales, company number 06754636. Registered office: 18 Hermes Road, Gilmoss Industrial Estate, Liverpool, L11 0ED. VAT registration GB 976 6267 64.
0151 545 0773 · [email protected]